Privacy Policy

Pristine Home & Commercial Cleaning respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or interact with our website.

Pristine Home & Commercial Cleaning
Address: Sydney, NSW

Phone: 0433 742 296

Email: sales@phacc.com.au / info@phacc.com.au

Primary website: https://www.phacc.com.au

Secondary website: https://www.pristinehomeandcommercialcleaning.com.au

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Examples include:

• Name
• Address
• Email address
• Phone number
• Service address
• Booking details
• Any other information you provide to us

We do not generally collect sensitive information unless it is voluntarily provided by you and required for the provision of services.

We collect personal information in several ways, including:

• When you make a booking through our website or online booking system
• When you contact us by phone, email, or online form
• When you request a quote
• When you interact with our website
• When you communicate with our staff or cleaners

Where possible, we collect personal information directly from you.

We collect personal information to:

• Provide cleaning services to you
• Manage bookings and service appointments
• Communicate regarding services or enquiries
• Process payments and invoices
• Maintain customer records
• Improve our services and operations
• Meet legal and regulatory requirements
• Respond to complaints or service requests
• Measure Google Ads performance when you allow advertising measurement, using the email address and phone number from a confirmed quote

We do not send promotional marketing emails or SMS messages unless you request information from us.

We generally use or disclose your personal information only for the purpose for which it was collected or for related purposes that you would reasonably expect.

Your personal information may be disclosed to:

• Cleaning staff or subcontractor cleaners performing services
• IT service providers and booking platform providers
• Payment processors
• Administrative service providers
• Professional advisers such as accountants or legal advisers
• Government or regulatory authorities where required by law
• Google Ads, when you allow advertising measurement, so a confirmed quote can be matched to an ad click using your email address and phone number

We take reasonable steps to ensure third parties handle your information securely and only for the intended purpose.

Pristine Home & Commercial Cleaning uses an online booking system to manage service bookings.

When you submit a booking through our website, the information you provide may include:

• Name
• Contact details
• Address
• Service details
• Special instructions

This information is used solely for managing and delivering your cleaning service.

Some of our service providers, such as cloud storage or booking software providers, may store or process data outside Australia.

Where personal information is transferred overseas, we take reasonable steps to ensure those providers comply with privacy obligations similar to the Australian Privacy Principles.

If you allow advertising measurement, Google may receive the email address and phone number from a confirmed quote and process them outside Australia to match that enquiry to a Google Ads click. Google Tag Manager hashes those two values before Google uses them for matching.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

Security measures include:

• Password-protected electronic systems
• Restricted staff access to personal information
• Secure storage of documents
• Monitoring and updating our security procedures

We retain personal information only as long as necessary for business, legal, and regulatory purposes.

When personal information is no longer required, it is securely destroyed or de-identified where permitted by law.

You may request access to personal information we hold about you.

If you believe the information we hold is inaccurate, incomplete, or outdated, you may request that it be corrected.

We do not charge a fee for requesting access to your personal information, however a reasonable administrative fee may apply if copies of records are requested.

Requests can be made by contacting us using the details listed in this policy.

10.1 Server Logs

Our website server may automatically collect technical information including:

• IP address
• Browser type
• Operating system
• Pages visited
• Date and time of access

This information is used for:

• Website administration
• System security
• Statistical analysis
• Improving website performance

We do not attempt to personally identify users through this information.

10.2 Cookies

Analytics and advertising cookies stay off until you choose. You can allow or reject them, and change that choice later in Cookie settings.

Our website may use cookies to:

• Improve user experience
• Analyse website usage, if you allow analytics
• Measure advertising, if you allow advertising measurement
• Maintain website functionality

Cookies are small files stored on your device.

You may configure your browser to refuse cookies, although this may affect the functionality of our website. Refusing advertising measurement does not stop us receiving your quote by email.

10.3 Email and Online Forms

If you contact us through our website forms or by email, we may collect personal information including:

• Name
• Phone number
• Email address
• Service details
• Any information you voluntarily provide

We use this information to respond to your enquiry or provide requested services. If you allow advertising measurement, the email address and phone number from a confirmed quote are also used as described under Advertising Measurement.

10.4 Links to Other Websites

Our website may contain links to third-party websites.

Pristine Home & Commercial Cleaning is not responsible for the privacy practices of external websites. We encourage users to review the privacy policies of those websites.

Quote requests are emailed to our team so we can respond. That email is separate from advertising measurement, and we do not keep quote submissions in a website database.

If you allow advertising measurement in Cookie settings, the confirmed quote event can include your email address and phone number for Google Ads enhanced conversions. We pass those values, unhashed, to Google Tag Manager on that one success event. The Google Ads tag hashes them before using them to measure whether the enquiry followed an ad click. We include a field only when it is valid, and we clear it after that event so a later event cannot reuse it.

We include those details only when your choice allows advertising measurement, including Google's ad_user_data setting. If you reject advertising measurement, we still email your quote to our team, and we do not add your email or phone number to the advertising event.

We do not put your name, email address, phone number, service address, notes, or photos into Google Analytics event parameters or into the page address. The enhanced-conversion fields are for the Google Ads tag only.

You can change this choice at any time in Cookie settings.

If a data breach occurs that is likely to result in serious harm to individuals, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988.

If you believe your privacy has been breached, please contact us so we can investigate and resolve the matter.

Contact details:
Pristine Home & Commercial Cleaning
Phone: 0433 742 296
Email: info@phacc.com.au

We will respond to complaints within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner
Website: https://www.oaic.gov.au
Phone: 1300 363 992

Pristine Home & Commercial Cleaning may update this Privacy Policy from time to time. The latest version will always be available on our primary website:

https://www.phacc.com.au