Cancellation Policy

This Cancellation Policy explains how bookings with Pristine Home & Commercial Cleaning may be cancelled or rescheduled. It should be read together with our Terms and Conditions and Refund Policy.

Customers must provide at least 24 hours notice if they wish to cancel or reschedule a booking.

Notice should be sent by email to sales@phacc.com.au or info@phacc.com.au, or through any other contact method confirmed in your booking correspondence.

If a cancellation occurs with less than 24 hours notice, a $100 cancellation fee may apply.

Exact fees for a specific booking may also be confirmed in your quote or booking confirmation. Where those documents set a different fee for that booking, that confirmation applies.

We will do our best to accommodate reschedule requests made with at least 24 hours notice, subject to availability.

Pristine Home & Commercial Cleaning reserves the right to reschedule services due to:

• Staff illness
• Severe weather
• Safety concerns
• Unforeseen operational issues

If we need to reschedule, we will contact you as soon as reasonably practicable to arrange a new appointment time.

Customers must ensure cleaners have safe and timely access to the property at the scheduled time.

If cleaners arrive and cannot access the property:

• We will attempt to contact the customer
• Waiting time may be charged
• If access cannot be arranged, the booking may be treated as a late cancellation and the cancellation fee may apply

To cancel or reschedule, email us with your full name, property address, and booked service date as early as possible.

Sales: sales@phacc.com.au

General: info@phacc.com.au